Reservation Policy

KATAHUM TOURS RESERVATION POLICY

General Terms
Each client shall register before submitting and/or purchasing any tour package or other services through Katahum Tours. Each client shall be solely responsible to familiarize himself with the following agreements before submitting a reservation or a reservation request:
• Reservation Terms and Policies
• Privacy Policy
• Website Disclaimer
• Use of Website, Forums & Blogs
• Copyright Notice

The above agreements are considerably accepted, understood and agreed upon through the client after submitting the reservation and/or a request. Reservations are generally subject to a written confirmation from Katahum Tours. Adjustments to payment terms and/or changes to any of our established policies and/or agreements may not be permitted/accepted without a written approval from Katahum Tours. Any modifications of a confirmed reservation are subject to a written reconfirmation from Katahum Tours and applicable service charges and/or cancellation fees.

CLIENT INFORMATION
We require the following personal registration information from our clients:
• Personal Address
• First & Last Names of all Travellers
• Phone Number
• Email Address
• Tour Numbers
• Travel Dates
• Payment Details

Some of our tours may require additional information to complete an entire tour package or a reservation.

PRIVACY
We do not provide third parties with any details of your reservation – even if you personally authorize such a request in any form. Your personal information will be solely used to complete the reservation as required by our suppliers. The entire reservation correspondence between our company and our clients is strictly confidential and private. None of the contents may be published or distributed to third parties.

PUBLISHED RATES
All advertised and published tour destination rates are in Philippine Peso (PHP) currency unless otherwise specified and/or confirmed in written. The client may request an exchange rate for any tradable currency at the time of reservation but the client still remains responsible for any currency exchange rate increase above 5% until the actual departure date. Currency exchange rate decreases are not affected through this policy. Any other arrangements thereof need to be confirmed in written through Katahum Tours.

TAXES
Our published accommodation, transportation, and/or tour package rates are excluding all applicable taxes and mandatory third party service charges levied at the time of publication – unless otherwise specified. Applicable tax rates are subject to change without further notice. We reserve the right to adjust also confirmed rates if the current tax rates are changing.

PAYMENT POLICY
Katahum Tours will be responsible to process and handle the tour package reservation and payment for tour customers:
1. Review the tour package of your destination.
2. Email to reserve your preferred tour package by sending us the Tour Order Form to reserve your tour package.
3. Your reservation will normally be confirmed within 2 working days and you will be notified on how to complete the payment through bank deposit.
4. You will need to confirm your tour by paying a 50% reservation fee. This reservation fee will serve as a deposit and will be deducted from the total amount you need to pay. The balance must be settled seven (7) days before the tour starts.
5. Complete your payment by sending us through an email the scanned deposit slip.

REFUNDS
Unused tour services or any portion thereof are non refundable. Cancellations or tour changes after the departure date are subject to applicable cancellation fees. Any tour supplier may cancel a tour due to inclement weather conditions or for any other reasons beyond his/our control. If this applies we refund the original tour price less a service charge of 10% from the total tour package cost. No further claims through the client are accepted or applicable. Refund requests are only honored within fourteen (14) days upon cancellation in written and each request need to be accompanied by the appropriate documentation. Please allow a processing time of approximately six (6) weeks.

COMPLAINTS
If you have a complaint please inform our company and the supplier of the tour immediately – at the latest within 24 hours – after an incident, complication or problem occurred. Complaints after departure or delayed complaints – for whatever reason – are not honored through Katahum Tours.

SUBSTITUTION
We reserve the right to change any advertised or confirmed tour schedule or itinerary as deemed necessary to complete the entire tour and/or to modify particular parts of it with a similar program and/or itinerary. If our regularly used and advertised hotels and rental car provider are sold out we reserve the right to substitute a hotel/car of a similar category – or upgrade clients at our discretion. Katahum Tours will not be responsible for any additional expenses occurring through vehicle up/downgrades.

WEBSITE CONTENTS
All published information, rates, tour descriptions, images, group size/capacity information and terms are subject to change without further notice and may be used as a guideline only. We cannot assume responsibility for any of the published and/or submitted information.

INDEMNIFICATION
Katahum Tours, its employees, agents and/or affiliates acting only as agents – and therefore none of them shall be liable for any injury, damage, loss, loss claims, accident or delay which may be generated by reason of any company or person who engaged in conveying the travelers, or otherwise in connection therewith, or of any hotel owner, manager or employee. Therefore, we accept no responsibility for losses or additional expenses due to delay or changes in van -, bus -, ship -, airplane – or other services, sickness, weather, war, quarantine, government action or other causes.

MODIFICATION FEES
Any modification to a tour up to three days (3) days prior to the actual travel date – e.g. passenger names, departure date, accommodation – or similar modifications are subject to a change fee payable together with the final balance amount. The following charges are applying per booking/party:
• All Tour Packages – PHP 1,000/pax

Any modifications made less than 3 days prior to the departure date are considered cancellations and are subject to cancellation fees according to the cancellation fee policy hereunder. Please forward all requests for changes and/or cancellation only in written.

CANCELLATION POLICY
The following cancellation (No-Show) fees are applicable without exceptions to every confirmed reservation and/or voluntarily or involuntarily cancellation due to non-payment of the deposit and/or balance. We highly recommend obtaining sufficient third party cancellation insurance. Please refer to the websites for additional information. All cancellation fees are due immediately after receipt of the appropriate invoice. Occurring fees may be deducted from the initially received deposit or balance payments.

A 50% deposit is required to hold your reservation, fully refundable minus a 10% processing fee up to 30 days before arrival. If you cancel 29 days or less prior to arrival you forfeit the deposit. Date change is always free of charge assuming we have availability at the same rate. We are happy to issue a gift certificate for unused deposits.

CANCELLATION FEES
For All Tour Packages:
• Up to 90 days in advance – 15 % of the total invoice amount
• Up to 60 days in advance – 20 % of the total invoice amount
• Up to 45 days in advance – 25 % of the total invoice amount
• Up to 30 days in advance – 50 % of the total invoice amount
• Less than 30 days in advance – 100 % of the total invoice amount

NOTICE
We do not provide any of the reserved and confirmed services to clients unless full payment has been received on/or before the due date(s) indicated on our invoice. We reserve the right to automatically cancel the entire travel package without a further reminder if the deposit and/or balances are not paid at the due date indicated on our invoice.

DISCLAIMER
Currently we do not provide travel services outside Panay Island.

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